Typical questions abound relating to integrations with payroll systems. We advise our customers about specific requirements for software and hardware settings. “Clients often need to upgrade their system as the company grows. They also need new features such as an approval system. Or perhaps, they just need to add facial biometrics, which is now a standard request,” explains Barbora Chabadová, our customer service expert.
Last year, our support center staff answered 5,200 requests electronically and received over 12,000 telephone inquiries. “Clients really appreciate direct telephone contact – without waiting or automation. When they have a problem, the easiest solution is to simply call us,” says Barbora.
Support from Day One of our Cooperation
Fingera is individually tailored to each client. Our support is crucial during the initial setup of the system. “We first need to set attendance rules as per the customer – working hours, lunches and breaks – and these factors are calculated differently by each company. The initial video consultations touch into the finer details of our solution to show the functionality to the customer and teach them how to use it. This enables the smoothest possible transition to the new system,” explains Barbora.
After the initial system setup which can last for a few hours, it is adapted to the company’s specific work processes. “This doesn’t generally mean our support ends. It takes the customer a few weeks to really use the system in practice, so during that time, there can be more support requests,” she adds.
How Can You Contact Our Customer Service?
Contact us by phone: 02 / 2071 4056, email us at: info@fingera.com, or via customer support. This page also includes written instructions, FAQs, and the option to send a new customer support request. Our YouTube page also has video instructions.