{"id":5000,"date":"2022-03-08T14:12:48","date_gmt":"2022-03-08T13:12:48","guid":{"rendered":"https:\/\/www.fingera.com\/?p=5000"},"modified":"2023-09-06T14:31:39","modified_gmt":"2023-09-06T13:31:39","slug":"92-of-customers-positively-evaluate-our-customer-service-how-can-this-service-assist-you","status":"publish","type":"post","link":"https:\/\/www.fingera.com\/en\/92-of-customers-positively-evaluate-our-customer-service-how-can-this-service-assist-you\/","title":{"rendered":"92% of customers positively evaluate our customer service. How can this service assist you?"},"content":{"rendered":"

Typical questions abound relating to integrations with payroll systems. We advise our customers about specific requirements for software and hardware settings. \u201cClients often need to upgrade their system as the company grows. They also need new features such as an approval system. Or perhaps, they just need to add facial biometrics, which is now a standard request,\u201d explains Barbora Chabadov\u00e1, our customer service expert.<\/span><\/p>\n

Last year, our support center staff answered 5,200 requests electronically and received over 12,000 telephone inquiries. \u201cClients really appreciate direct telephone contact \u2013 without waiting or automation. When they have a problem, the easiest solution is to simply call us,\u201d says Barbora.<\/span><\/p>\n

Support from Day One of our Cooperation<\/span><\/h3>\n

Fingera is individually tailored to each client. Our support is crucial during the initial setup of the system. \u201cWe first need to set attendance rules as per the customer \u2013 working hours, lunches and breaks \u2013 and these factors are calculated differently by each company. The initial video consultations touch into the finer details of our solution to show the functionality to the customer and teach them how to use it. This enables the smoothest possible transition to the new system,\u201d explains Barbora.\u00a0<\/span><\/p>\n

After the initial system setup which can last for a few hours, it is adapted to the company\u2019s specific work processes. \u201cThis doesn\u2019t generally mean our support ends. It takes the customer a few weeks to really use the system in practice, so during that time, there can be more support requests,\u201d she adds.\u00a0<\/span><\/p>\n

How Can You Contact Our Customer Service?<\/span><\/h3>\n

Contact us by phone: 02 \/ 2071 4056, email us at: info@fingera.com, or via <\/span>customer support<\/span><\/a>. This page also includes written instructions, FAQs, and the option to send a new customer support request. Our <\/span>YouTube page<\/span><\/a> also has video instructions.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Typical questions abound relating to integrations with payroll systems. We advise our customers about specific requirements for software and hardware settings. \u201cClients often need to upgrade their system as the company grows. They also need new features such as an approval system. Or perhaps, they just need to add facial biometrics, which is now a […]<\/p>\n","protected":false},"author":9,"featured_media":4988,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-5000","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"\n92% of customers positively evaluate our customer service - Fingera<\/title>\n<meta name=\"description\" content=\"Our clients have chosen us due to the high quality of our customer service. 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